PRIVACY POLICY
This Privacy Policy describes how SORATE LLC ("we," "us," or "our") collects, uses, and shares personal information when you visit or make a purchase from sorate.co (the "Site"). Please read this policy carefully. By using the Site, you agree to the practices described here.
1. Information We Collect
a. Device Information When you visit the Site, we automatically collect certain information about your device, including your web browser type and version, IP address, time zone and language settings, cookie data, pages or products viewed, referring websites or search terms, and how you interact with the Site. We collect this through cookies, log files, and web beacons, tags, and pixels.
b. Order Information When you make or attempt a purchase, we collect your name, billing and shipping address, payment information (last four digits of your credit card number only), email address, and phone number.
c. Information You Provide Directly If you contact us, sign up for communications, or participate in surveys or promotions, we may collect your name, email, and any other information you choose to provide.
2. How We Use Your Information
We use the information we collect to process and fulfill your orders; communicate with you about your orders, account, or inquiries; detect and prevent fraud or other illegal activity; improve and optimize our Site using analytics; send marketing and promotional communications where you have consented or as permitted by law; and comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share it with trusted third parties only as described below: Shopify (our e-commerce platform); Google Analytics (to understand how visitors use our Site — you may opt out at tools.google.com/dlpage/gaoptout); payment processors; shipping and logistics providers; and law enforcement or regulatory authorities when required by law.
4. Behavioral Advertising
We may use your personal information to serve you targeted advertisements. You can learn more at networkadvertising.org and opt out at optout.aboutads.info. You may also manage ad preferences through your browser or device settings.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You may control cookies through your browser settings or by visiting allaboutcookies.org. Note that disabling certain cookies may affect Site functionality. We do not currently alter data practices in response to Do Not Track (DNT) signals.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information, including SSL/TLS encryption for data transmission. However, no method of transmission over the Internet is completely secure. In the event of a data breach affecting your rights, we will notify you and relevant authorities as required by applicable law.
7. Data Retention
We retain your Order Information for up to 7 years after your last transaction. Device Information such as analytics data is retained for up to 26 months. You may request deletion of your data at any time by contacting us at hello@sorate.co.
8. Your Privacy Rights
California Residents (CCPA/CPRA) You have the right to know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale or sharing of your data (we do not sell data); correct inaccurate personal information; and be free from discrimination for exercising your rights. To exercise these rights, contact us at hello@sorate.co with the subject line "California Privacy Request."
European Residents (GDPR) You have the right to access, correct, delete, restrict, or port your personal information, and to lodge a complaint with your local supervisory authority. Your data may be transferred outside of Europe under appropriate safeguards.
All Users Regardless of your location, you may contact us at any time to access, correct, or delete your personal information.
9. Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe we have done so inadvertently, please contact us at hello@sorate.co and we will promptly delete it.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies solely to sorate.co.
11. Changes to This Policy
We may update this policy from time to time. When we make material changes, we will update the "Last Updated" date and notify you where appropriate. We encourage you to review this policy periodically.
12. Contact Us
SORATE LLC 240 Kent Avenue, Brooklyn, NY 11249, United States Email: hello@sorate.co Website: sorate.co
We will respond to all legitimate requests within 30 days.